If something has gone wrong, or you simply need clarification on how something works, we want to hear from you. The contact details for reaching our support team are listed on this page — use whichever channel suits you best, and a member of the team will pick up your message and work through it with you directly.

What our team can help with

The people who handle incoming messages are authorised to deal with the full range of account matters: deposit and withdrawal queries, bonus eligibility, verification documents, account access, and technical issues with games or the platform. You do not need to escalate a routine query before it reaches someone who can actually resolve it — the first person to respond has the authority to act.

To help us get to the bottom of things in a single exchange, it is worth including your registered username or the email address on your account, a clear description of what happened, and — where relevant — the date and approximate time of the event. If your query relates to a specific game or transaction, the game title or transaction ID will help us locate the record immediately. The more context you give us upfront, the less back-and-forth is needed.

Responsible gambling requests and formal complaints

If you want to set a deposit limit, take a cooling-off break, or request a self-exclusion, please make that clear in your message. These requests are treated as a priority and are not subject to the same queue as general enquiries. We will not attempt to dissuade you or delay action — once a self-exclusion or cooling-off request is confirmed, it is applied to your account promptly. If you are in a difficult moment, say so plainly and we will respond accordingly.

If you feel that a matter has not been resolved to your satisfaction through standard support, you have the right to raise a formal complaint. A formal complaint is reviewed separately from routine queries and follows a defined process. If we are still unable to reach a resolution that you consider fair, you may refer the matter to the Anjouan Gaming Authority, which is the licensing body that regulates AmunBet under licence number ALSI-202509029-FI1.

One thing we will never do: we will not ask you for your password, your full card number, or any authentication code via email or chat. If you receive a message claiming to be from us that requests this kind of information, do not respond to it and let us know straight away. Legitimate account verification requires only the documents specified during the standard KYC process — nothing more.

Players based in the United Kingdom are fully supported and can contact us through any of the available channels without restriction. Whatever your situation, we would rather you got in touch than stayed stuck.